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RETURNS & REFUNDS

At Lola + Sofia, we strive for your complete satisfaction with our products. Below is our Returns and Refunds Policy, which applies to all physical items purchased from our store.

Return Window: You have 14 days from the date of receipt to initiate a return of your item(s).

Non-Returnable Items: Please note that we do not accept returns or offer refunds for digital products and personalized or custom-made items, as these are made to your specifications and cannot be resold.

Return Approval: Before returning any item, you must contact us to receive approval. Unauthorized returns may not be accepted. To initiate a return, please reach out to us with your order number and the reason for the return. We will provide you with further instructions on how to proceed.

Condition of Returned Items: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Shipping Costs for Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Sale items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exceptions: If you receive a defective or damaged item, please get in touch with us immediately so we can evaluate the issue and make it right.

Contact Us: If you have any questions about your return, please contact us. We are here to help and want to ensure that your experience with Lola + Sofia is nothing but delightful.

Thank you for shopping with Lola + Sofia.

Email us at and send your item to:

LOLA + SOFIA

2180 NW 98th Way Pembroke Pines

Florida, United States 33024

 

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