At Lola + Sofia, we want you to be happy with your order. Because many of our products are handmade, made to order, personalized, or digital, we do not accept general returns or exchanges. However, if a physical item arrives damaged or defective, please contact us so we can make it right.
Returns & Exchanges
We do not accept returns or exchanges for change of mind, incorrect size or color selection, or other reasons unrelated to damage or defects.
Returns are accepted only for eligible physical items that arrive damaged or defective.
Non-Returnable Items
Digital products, personalized items, and custom-made products are non-returnable and non-refundable.
Because digital files are delivered electronically and personalized or custom-made products are created specifically for you, these items cannot be returned or exchanged.
Damaged or Defective Items
If your physical item arrives damaged or defective, please contact us within 14 days of delivery.
Include your order number, a description of the problem, and photographs showing the damage or defect when possible. We will review the information and provide instructions for the next step.
Depending on the circumstances and product availability, we may offer a replacement or refund.
What We Consider Damaged or Defective
Because many Lola + Sofia products are handmade, small variations in stitching, fabric placement, shape, color, texture, or other handcrafted details are normal and are not considered defects.
An item may be considered damaged or defective if it arrives with a significant flaw that affects its intended use, durability, or overall condition—for example, torn fabric, broken components, missing parts, major construction issues, or damage that occurred during shipping.
Natural variations in handmade construction, upcycled materials, fabric grain, dye lots, print placement, or minor differences from product photographs are part of the handmade nature of our products and are not considered defects.
Return Authorization
Please contact us before returning an item. Returns must be authorized by Lola + Sofia before they are mailed back.
If a return is required for an approved damaged or defective item, we will provide return instructions and cover the authorized return shipping cost.
Please do not send an item back without first contacting us, as unauthorized returns may not be accepted.
Condition of Returned Items
When an approved damaged or defective item must be returned, please return the product in the condition in which it was received and include its original packaging when reasonably possible.
Refunds
Once an approved return has been received and inspected, we will notify you when the refund has been processed.
Approved refunds for damaged or defective merchandise will be issued to the original payment method. No restocking fee will be charged for an approved damaged or defective item.
Please allow additional time for your bank or payment provider to post the refund to your account after it has been processed.
Sale Items
Sale and promotional items are generally final sale. However, if a sale item arrives damaged or defective, please contact us within 14 days of delivery. Damaged or defective merchandise remains eligible for resolution under this policy.
Shipping Damage
If your package or product appears to have been damaged during shipping, please photograph the packaging and the damaged item before discarding the packaging whenever possible. This information can help us resolve the issue and, when applicable, file a claim with the shipping carrier.
Contact Us
Questions about your order or this Returns & Refunds Policy? Please contact us. We’re happy to help.
LOLA + SOFIA
2180 NW 98th Way
Pembroke Pines, Florida 33024
United States
Updated 09/09/2026