At Lola & Sofia we take great pride in the quality and craftsmanship of our products. We hand craft and make all of our products, except where otherwise noted. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage immediately.
Please note that we cannot accept returns on monogrammed, personalized, special-order items, digital files or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items.
Due to the nature of seasonal and personalized items, no refunds or exchanges. All sales are final.
International Customers – Please note, all international orders must receive a return authorization from us. Please contact us immediately if you would like to return your item (if it is returnable)
We are not responsible to late deliveries based on USPS delays.
Refunds will be issued on a case by case basis, minus the merchant service charge and shipping costs.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept pinata returns.
- Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
- There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 2180 NW 98th Way Pembroke Pines Florida United States 33024.
To return your product, you should mail your package to: 2180 NW 98th Way Pembroke Pines Florida United States 33024.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.